SHIPPING & DELIVERY
Miss Knitwear is designed and produced from our Head Office Studio and Production Factories in Cape Town, South Africa
All orders are shipped to you from our Head Office Studio in Cape Town. Please see our Returns Policy and Procedures page for our full terms and conditions
PRICING
All pricing across www.missknitwear.co.za E-Store is based on South African Rand (ZAR). Please note that our prices do not include GST or any import custom and duties charges. Prices displayed on www.missknitwear.co.za are purely for the garment alone and any applicable shipping costs are added at checkout. *Please note that a conversion rate fee in addition to your order total. This is a rate is determined and applied by PayPal, not Miss Knitwear. If you can have concerns about this fee, please contact PayPal.
PRODUCTS AND AVAILABILITY
Please note that the stock of all items on offer is limited. Miss Knitwear will make all reasonable attempts to ensure that special offers are brought to an end when stock runs out.
If it happens that Miss Knitwear is unable to fulfil any order at the advertised price because stock is sold out, Miss Knitwear will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.
SHIPPING
Miss Knitwear does not operate over the weekend. As such, orders placed after Close of Business (Cape Town Time) Friday throughout the weekend will not be addressed until the following Monday morning.
We wish to provide our customers with fast and reliable international shipping and aim to have your orders to you within 3 – 10 business days from dispatch. Delivery times are estimates and are dependent on the courier company. They are to be used as a guide only and commence from the date of dispatch. Please keep this in mind if you are needing the item for a specific event and order well in advance.
We endeavour to pack and ship your purchases within 1-2 days of order placement. However, due to the hand crafted nature of our pieces, lead times may vary on certain pieces. We will notify you by email if we cannot proceed with sending out your purchase in the specified time.
All customers will receive a tracking number once their order has left our Head office Studio. Once the order has been dispatched, it’s the responsibility of the customer to follow up with the courier company on the status of the parcel.
Miss Knitwear does not take responsibility for lost or missing parcels once they have been dispatched with the courier.
Please see below for our Shipping Rates.
SOUTH AFRICA
ZAR100 Flat rate shipping fee for orders under ZAR1000 and free over ZAR1000.
REST OF THE WORLD
$30 Flat rate shipping fee for orders under $120
For fuss free delivery, please ensure you fill out your shipping details clearly and completely.
Please do not use PO Box delivery addresses as most local couriers cannot deliver to these locations.
We suggest using a business hours address where possible. If you wish for your parcel to be sent to a work address, we advise that you enter an address that is easily accessible to the courier – e.g.: Reception or mailroom.
Please remember to specify levels or unit numbers.
In the event the recipient will not be present to sign for the parcel, the customer may nominate for someone else to sign and accept the parcel on his or her behalf.
If no one is present a the time of delivery, our couriers will hold your parcel and leave an “attempted delivery” calling card complete with instructions on how to claim your parcel.*
Miss Knitwear will not be held responsible for parcels that are lost in transit or experience failed delivery attempts for any reason.
*Please note for our South African rural customers, our partnering couriers may take an extra 2-3 days to ship to outlying areas such as Kakamas and Hermanus.
Miss Knitwear takes no responsibility for any custom duties, foreign taxes or other fees that may be imposed during the importation into your local government.
TAX AND DUTIES
All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery. These costs are made at the discretion of your local postal service and are out of our control.
While we will endeavour to inform all our customers regarding relevant import restrictions that we are aware of. Understanding such restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver.
For further information, we advise you to contact your local customs office.
Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.
RETURN POLICY & PROCEDURES
Thank you for shopping with us at Miss Knitwear and we hope that you love your recent purchase!
However, we understand that if you are not satisfied for good reason and wish to return an item, please see below for details and instructions of Miss Knitwear return policy and procedures.
ONLINE RETURNS
Product sold to you from www.missknitwear.co.za is shipped from our Head Office Studio in Cape Town, South Africa. As such, Miss Knitwear products sold online comply with the consumer laws of South Africa. When placing your order with Miss Knitwear, you automatically agree to all the information below.
Miss Knitwear has the right to refuse any return merchandise within reason. Items must be returned in original and unused condition with all tags/packaging attached and in sellable condition.
All sizing is One Size Fits All. Please note that our measurement chart is to be used only as a guide and that measurements can vary slightly from style to style and colour to colour due to the natural quality of the pure kid mohair yarn.
We do not accept any return requests on SALE items purchased online. All sales are final. No exceptions.
Custom orders cannot be returned.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which were received in good condition but become damaged as a result of normal wear and tear, by accident or through misuse will not be considered faulty.
Miss Knitwear will require clear visuals (photographs) and a clear written description of the product’s fault via email to info@missknitwear.co.za within 7 (seven) days of receiving the garment.
All return requests require a Returns Authority request form. RA forms are provided once returns have been formally initiated and authorised via email and your Online Miss Knitwear Account.
Once approved, we will provide you with the waybill details the courier will give you. All details must be entered exactly as indicated and if any has been entered incorrectly you will be held liable for the courier fees.
All original packaging and tags must be included.
Successful return requests are eligible for a replacement of the same item or an Online Store Credit to be used at a later stage.
Our POS system is completely automated and Online Store Credits can be reimbursed to purchase items of an equal value. Online Store Credits can only be used ONE TIME and cannot be reimbursed again. Purchases made with Online Store Credits cannot be returned. - Online Store Credits are valid for one year from date of issue. - If you have made a purchase with mixed cash and Online Store Credits payment, you will receive an Online Store Credits valued to the cash difference paid only.
We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
We offer returns on certain items and monitor the number of returns made by customers. Continued returns will be flagged and may, at our discretion, lead to future orders being refused.
INTERNATIONAL RETURNS
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which were received in good condition but become damaged as a result of normal wear and tear, by accident or through misuse will not be considered faulty.
Miss Knitwear will require clear visuals (photographs) and a clear written description of the product’s fault via email to info@missknitwear.co.za within 7 (seven) days of receiving the garment.
Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Returns may only be authorised if the customer pays for all shipping and duties both directions.
The returned product must be in the original condition as sent with the original packaging and labels intact.
You are responsible for getting the product back to us.
Once we receive the product back we will evaluate the condition of the return and once authorised we will replace it.
CUSTOMER PRIVACY POLICY
Miss Knitwear shall take all reasonable steps to protect the personal information of users. for the purpose of this clause, “personal information” shall be defined as detailed in the promotion of access to information act 2 of 2000 (paia). the paia may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
PRIVACY
Miss Knitwear has to take all reasonable steps to protect your personal information. for the ends of this clause, “”personal information”” is defined according to the details in the promotion of access to information act, number 2 of 2000 (paia). this information can be downloaded here.
Miss Knitwear is authorised to gather, store and use the following of your information:
Name and surname
, date of birth
, sex
, citizenship
, nearest city
, non-personal click patterns
, email address,
IP address and
ID or passport number.
Miss Knitwear is entitled to gather, store and use the above information for the following purposes:
to greet you when you access the site
to inform you (if you have agreed to this) of facts regarding your access and use of the site
to inform you (if you have agreed to this) of competitions and promotions offered by Miss Knitwear or its partners
to set up non-personal statistics about internet habits, click patterns and access to the site
to verify your identity when you make a transaction through missknitwear.co.za
to ensure the products are received by the addressee
for remarketing purposes
The above information is either gathered electronically through the use of “”cookies””, or provided by you voluntarily. You can regulate the use of “”cookies”” independently with your personal search engine settings
you can choose to not receive any direct marketing information from Miss Knitwear and its partners.
Miss Knitwear is entitled to gather, store, compile and share any information gleaned from you, subject to the following conditions: Miss Knitwear may not make any of your personal details public unless you have agreed to it, or unless it is required for the purposes of any judicial process. Miss Knitwear may compile, use and share any information that has no bearing on any particular individual, and Miss Knitwear owns and reserves the right to non-personal statistical information gathered and complied by Miss Knitwear. You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought.”
INTRODUCTION
www.missknitwear.co.za (“the site”) enables buyers to shop for items including scarves, shawls, capes, ponchos, cardigans and accessories manufactured and sold by Miss Knitwear (“the brand”) online.
All visitors to the site (“users” or “you”) will be able to see the products on offer, but only those who have registered for an account on Miss Knitwear (“miss knitwear account holders” or “you”) are able to buy.
LEGALLY BINDING CONTRACT
All users and account holders, including those that buy from the site (“buyers”) are bound by these terms and conditions (“ts & cs”). by registering, or using the site at all, you recognise that you’ve read and accepted these terms and conditions.
WITH WHOM ARE YOU ENTERING INTO A CONTRACT?
The site is owned and run by Miss Knitwear (Pty) Ltd registration number: 2013/090890/07, a company incorporated in the Republic of South Africa (herein after referred to as “Miss Knitwear”). more information about Miss Knitwear is available at the end of these terms and conditions.
PRODUCTS AND AVAILABILITY
Please note that the stock of all items on offer is limited. Miss Knitwear will make all reasonable attempts to ensure that special offers are brought to an end when stock runs out.
If it happens that Miss Knitwear is unable to fulfill any order at the advertised price because stock is sold out, Miss Knitwear will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.
BUYING PRODUCTS
The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out. a purchasing contract (“sale”) between you and Miss Knitwear only comes into effect once you have fully completed and submitted the online order form for one or more products in your basket (“shopping cart”) and your payment has been authorised by Miss Knitwear (or has been received into Miss Knitwear’s bank account). The above is dependent on the product being available. Products on Miss Knitwear cannot be reserved to be bought at a later stage, and placing an item in your basket without completing the order does not amount to a sale or an order. This means that Miss Knitwear may remove any item from your basket before the sale actually takes place in the event of the product going out of stock. Miss Knitwear cannot be held responsible if an order has become unavailable by the time you try to complete a purchase at a later stage. The invoice for your purchase will be available online in the “my account” section on the site. A copy of this invoice will be included in your parcel.
CANCELLING AND ENDING ORDERS
Miss Knitwear reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.
Miss Knitwear will be liable for reimbursing you the rand value paid only if you have already paid for the cancelled order. You have the right to return item(s) purchased unless otherwise stated
ERRORS
Miss Knitwear makes every reasonable attempt to display purchase prices and delivery costs accurately. If, however, the product is offered at an erroneous price (or an incorrect delivery cost is displayed), Miss Knitwear will not be obliged to supply products at the incorrect price/delivery fee.
Miss Knitwear will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price/delivery fee.
PAYING BY CREDIT CARD
We accept payments made by Visa and Mastercard credit and Debit cards, as well as eft via our financial partner Payfast. when you place an order, the transaction details are presented to the Payfast for authorisation of the payment amount.
Credit card transactions will be acquired for Miss Knitwear via Paygate (pty) ltd who are the approved payment gateway for all South African acquiring banks. Paygate uses the strictest form of encryption, namely secure socket layer 3 (ssl3) and no credit card details are stored on the website. Customer details will be stored by Miss Knitwear separately from card details which are entered by the client on paygate’s secure site. Users may go to www.paygate.co.za to view their security certificate and security policy. If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorised to use the credit card for payment of your order and that there are sufficient funds in this credit card account to cover the costs of any transactions you complete on Miss Knitwear.
PAYING BY EFT
In the eft process, be sure to use your order number as payment references. note you have 24 hours to pay once you’ve placed an order. We’ll start processing the order once your payment has been forwarded to us, but depending on the bank it can take up to 3 days.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. transaction currency is South African rand (ZAR).
SECURITY
Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted.
Miss Knitwear will claim civil damages from such person if Miss Knitwear suffers any damage or loss.
You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.
You allow Miss Knitwear to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.
All credit card transactions are made using the payfast interface and are protected by ssl (secure socket layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Miss Knitwear has no access to any confidential information regarding your payment method.
Only Miss Knitwear’s banking partner will access confidential information (such as your credit card number, expiry date, cvv etc.) from time to time.
INDEMNITY
Miss Knitwear is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Miss Knitwear is responsible for adhering to articles 43(5) and 43(6) of the electronic communication and transactions act in terms of payment systems and security.
However, neither Miss Knitwear nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.
Furthermore, Miss Knitwear provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing info@missknitwear.co.za.
Although the products on the site may be under guarantee, the site itself is offered on an “as it is” basis and is not set up or delivered according to your individual specifications.
It is your responsibility, before accepting these ts & cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice, or as Miss Knitwear’s official stance.
We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.
APPLICABLE LAWS
This site is offered, controlled and run from the Republic of South Africa. as such it is governed by South African legislation, and subject to the disputes clause in these ts & cs.
You and Miss Knitwear are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.
Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, Despite invalidity or unenforceability of an individual term.
CHANGES TO TERMS AND CONDITIONS
Miss Knitwear may, at its own discretion, change these terms and conditions or any part thereof. If you are a registered account holder, Miss Knitwear will inform you of changes by email (to the address you use on registration). At such point, it will be your responsibility to read through the revised terms and conditions to ensure you’re satisfied.
If you’re dissatisfied, you have the right to terminate your registration on Miss Knitwear.
If you are not a registered user, Miss Knitwear will be unable to let you know of changes to these terms and conditions.
It will be your own responsibility to visit the website to check whether the terms and conditions have changed, and to make sure you’re satisfied with the changes. If you’re dissatisfied with any changes, you should not use the site in any way.
DISPUTES
Barring urgent or interim legal help that may be granted by a court of law: in the event of any disputes of any kind between you and Miss Knitwear, arising out of any situation catered for in these terms or conditions (or that arises out of these terms and conditions) and that cannot be resolved by the client service centre, the dispute may be presented for confidential arbitration.
Such arbitration will be handled according to the rules stipulated by the arbitration foundation of South Africa.
LEGAL NOTICE ADDRESS
For any communication regarding these terms and conditions, whether for legal notices or serving of other communication documents of any kind, an electronic copy is to be sent to info@missknitwear.co.za. Such copy must be delivered in conjunction with physical copy for serving to be effected. To obtain the physical address, please contact our customer care service at 0738851645.
TERMS AND DISCONTINUATION
These terms and conditions take effect on the date of first publication of the website and continue indeterminately. They may be revised by Miss Knitwear from time to time (as described above), for as long as the website continues to exist and be operated. Miss Knitwear is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.
If you don’t meet your obligations regarding these terms and conditions, including any incidents about payment and price or an order, and you neglect to rectify such non-adherence within 5 working days after Miss Knitwear has instructed you to do so, your access to the service will be blocked.
We have the right to close your account and deny you access to the site, depending on the severity of your actions. Such action on the part of Miss Knitwear will not have any negative effect on any damages Miss Knitwear may claim.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY
Any and all copyright relating to the website, including these terms and conditions, is held by Miss Knitwear (and partners). All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends. To obtain permission for commercial use of any content from this site, please email info@missknitwear.co.za, or call the client service line: 073 885 1645.
Miss Knitwear is unable to edit or screen all content on the site, and will not be held accountable for illegal, libellous or obscene content. We advise you to inform Miss Knitwear of any offensive or illegal material.
All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, icons, links, private information, designs and agreements, are the property of or under licence of Miss Knitwear. as such they are protected by local and international legislation and agreements.
ELECTRONIC COMMUNICATION
When you sign up for a Miss Knitwear newsletter, opt into marketing communication, register an account, conclude a purchase, visit the site or send an email to info@missknitwear.co.za or Candice@missknitwear.co.za you agree to get electronic communication from Miss Knitwear.
LINKS, ‘FRAMING’ , ‘SPIDERS’ AND ‘CRAWLERS’
No person, business or website may be linked to any page on this site without prior written permission from Miss Knitwear. Such permission can be obtained by sending an email to info@missknitwear.co.za
Links to non-Miss Knitwear sites given on this website are provided “voetstoots” and Miss Knitwear does not necessarily agree with the content of such sites, which Miss Knitwear is unable to edit or underwrite.
No person, business or website may use any technology to glean information from this site without prior written permission from Miss Knitwear. Such permission can be obtained by sending an email to info@missknitwear.co.za
WWW.MISSKNITWEAR.CO.ZA CORPORATE INFORMATION
The electronic communication and transactions act determines that when goods or services are provided via certain electronic transactions, the seller must make certain information public on the site where the goods or services are offered.
MISS KNITWEAR INFORMATION IS AS FOLLOWS
core business: knitwear manufacturer
legal notice:
tel. +27 73 885 1645
official email address: info@missknitwear.co.za